To stay ahead of the competition, your IT initiatives must execute flawlessly. OneSolution’s support centre is based on a flexible engagement model that combines onsite, offsite and offshore elements. Supported by structured project management and quality assurance processes, our delivery model drives quality and value throughout the life of your project and engagements.

Balance is the key to success

One size does not fit all, especially in the world of IT. OneSolution understands that each initiative is a balance of cost and control. So we offer a blended delivery model, allowing you the flexibility to choose where resources are located during the engagement.

Blended delivery options include:

• Onsite at your location
• Offshore at our Noida Support Centre

High-touch onsite engagement

For situations where constant communication and access are critical to success, we offer onsite delivery. By placing consultants directly in your facility, we can provide you full time, immediate access to the skills and expertise you need to complete your project successfully. As the engagement matures, you may choose to move some functions offsite or offshore, while maintaining onsite project management or other capabilities.

Onsite teams may include the following individuals:

• Project Manager
• Technical Architects
• Solution Experts
• Implementers
• Support Engineers (L1, L2, L3, SME)